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Client Relations Associate

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Career Summary

Databuoy Corporation is a leading IoT company based in Vienna, VA, revolutionizing the acoustic sensing industry with cutting-edge technology in gunshot detection, acoustic sensing, and security applications. With a focus on innovation and a highly motivated team, we are transforming public safety solutions globally. Databuoy is seeking a Client Relations Associate to join our Client Relations team. If you are passionate about delivering exceptional client service, fostering long-term relationships, and working in a fast-paced, forward-thinking environment, this role may be a perfect fit for you!

Salary: $70K-$90K
Location: Vienna, VA
Type: Full-time
Experience: Mid Level

Duties and Responsibilities

  • Responding to client inquiries via phone, email, or chat in a timely and professional manner. Building lasting relationships that encourage patience and forgiveness of issues that may arise.
  • Providing clients with information regarding products, services, and account-related matters. Encouraging future purchases.
  • Ensuring effective communication between the company and the client, acting as a liaison.
  • Notify DevOps of customer issues with Hardware or Software
  • Make sure any issues that require DevOps time or Engineer time is submitted through the help desk.
  • Communication with the Client Relations Director daily on status of clients
  • Addressing client concerns or issues and resolving them quickly or escalating them to the appropriate department when necessary.
  • Keeping clients informed about the status of their issues and following up to ensure satisfaction. Work with help desk personnel to give constant updates of issue status.
  • Assisting Sales Manager, Sales Proposal Manager the finance team with placing orders, processing payments, and managing their accounts or subscriptions.
  • Ensuring that client POC’s are updated with correct information and any changes are documented properly.
  • Handling routine client requests such as updating account details, managing billing inquiries through the finance team, or guiding clients through services or product features. (Shotpoint®, GEOFOB®, KWIC® etc….) This will include Front End personnel.
  • Proactively checking in with clients to ensure they are satisfied and receive any necessary support. Annotating these engagements and report weekly to Client Relations Director.
  • Collecting and documenting feedback from clients regarding their experiences with our products and services. Keeping detailed records of client interactions, transactions, and feedback. Reporting client feedback to the relevant departments to improve products, services, or processes. Like help desk, front end and DevOps if required.
  • Supporting the Client Relations Director in developing a strategy to improve overall client experience.

Minimum Qualifications

Required:

  • Bachelors Degree in a business related field or equivalent experience
  • Strong communication skills with the ability to interact effectively with clients and internal teams.
  • Detail-oriented and highly organized with a focus on client satisfaction.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Docs.
  • Ability to handle client requests professionally, providing effective solutions and support.
  • A proactive mindset with a commitment to continuously improving the client experience.
  • Ability to work collaboratively in a team-oriented environment.

Preferred:

  • 5-10 years of experience in customer service or client-facing roles, ideally in a technology or IoT-related field.
  • Experience using CRM software to manage client accounts and interactions.
  • Knowledge of Databuoy’s products and services (Shotpoint®, GEOFOB®, KWIC®) is a plus.
  • Strong problem-solving skills and the ability to creatively address client concerns.
  • A positive, client-focused attitude with an emphasis on creating superior customer experience.

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Databuoy is dedicated to providing equal employment opportunities (EEO) to all employees and job applicants without regard to race, color, religion, gender, national origin, age, disability or genetics. In full compliance with federal law requirements, Databuoy adheres to applicable state and local laws concerning workplace nondiscrimination across all locations where our company operates. This policy extends to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Databuoy is committed to maintaining a work environment that is free from any form of workplace harassment, which includes but is not limited to harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability or veteran status. Any interference with the ability of our employees to perform their job duties is strictly prohibited and may result in disciplinary action, up to and including termination. If you require a reasonable accommodation to participate in any part of our application process or need an alternative method to apply due to a disability or other limitations, please contact Databuoy at +1.510.794.3183 or careers@databuoy.com for assistance.

Please note that the provided salary range is based on a good faith estimate at the time of publication and may be subject to adjustments in the future. The final salary offered to a candidate can vary within this range, taking into account factors such as education, experience and geographic location.

***Please be aware that Databuoy reserves the exclusive right, at its sole discretion, to modify, adjust, delete, add or otherwise amend the above policies and information at any time as deemed necessary.